Refund & Return Policy

Refund & Return Policy
At Allurique, we hold our tech essentials to strict standards of innovation and quality. Because our products are dispatched directly from global manufacturing hubs, our returns and refund processes are structured specifically to maintain our high-quality service and manage logistic overhead. Please read our policy carefully before completing your purchase.
1. Final Sale & Buyer's Remorse:
Because items are processed and shipped directly from our partner facilities immediately upon order confirmation, we do not accept returns, cancellations, or exchanges for buyer's remorse, change of mind, or accidental variant selection (e.g., ordering the wrong color or size variant). All sales are final once checkout is complete. We kindly ask that you review your cart carefully before finalizing your order.
2. Damaged, Defective, or Incorrect Items:
Your satisfaction is our utmost priority. If your item arrives broken, significantly damaged in transit, mechanically defective, or if you received the incorrect item entirely, we will gladly make it right.
  • Reporting Window: You must report any damage or defects to our support team within 7 calendar days of delivery. Reports made after this 7-day window will not be eligible for a remedy.
  • How to File a Claim: To initiate a claim, please email us at support@allurique.com with the following information:
    1. Your official order number.
    2. A clear description of the issue.
    3. Mandatory visual evidence: Clear photos or high-quality video proof showing the defect, damage, or incorrect item received.
3. Resolution & Processing:
Once our team reviews and verifies your photo or video evidence, we will immediately issue a replacement product shipped at no additional cost to you, or provide a store credit equivalent to the purchase price.
4. Authorized Shipments Only:
Please do not ship packages back to the address listed on your original shipping label. That address belongs to a fulfillment warehouse, not a customer returns facility, and packages sent there cannot be tracked, processed, or refunded. Allurique is not responsible for items returned without explicit written authorization from our customer support team.