Frequently Asked Questions
📦 Product & Compatibility
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Will the 4-in-1 Charging Station and Magnetic Tripod work with my phone?
Our magnetic accessories are fully compatible with MagSafe devices (iPhone 12 and newer) and MagSafe-compatible cases. For other devices, a magnetic ring adapter may be required. -
Does the Capsule Power Bank support fast charging?
Yes. The High-Capacity Fast Charging Capsule Power Bank is engineered to deliver rapid power in a pocket-sized design. It safely and quickly tops up your device when you are on the go. -
What laptop sizes fit the Ergonomic Aluminum Laptop Stand?
Our premium stand is built from high-grade aluminum and securely supports most standard laptop sizes, from compact 11-inch notebooks up to 17-inch pro laptops. -
How do I control the HD Aesthetic Sunset Studio Lamp?
The studio lamp features easy-to-use controls to help you cast the perfect high-definition warmth across your room or studio space, making it perfect for content creation or ambient lighting.
✈️ Shipping & Delivery
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How long does shipping take?
To bring you premium tech lifestyle essentials directly from our global manufacturing partners, our standard delivery window is 10 to 15 business days. We appreciate your patience as we ensure your items arrive safely. -
How can I track my package?
As soon as your order leaves our partner facility, we will email you a tracking link. Please allow 2 to 3 days for the tracking status to update once the package is in transit. -
Why did my products arrive in separate packages?
If you ordered multiple items (such as the Sunset Lamp and a Capsule Power Bank), they may be fulfilled by different specialized partners. In these cases, your items will arrive in separate packages, though you will receive tracking for each.
🔄 Returns & Refund Policy
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What is your return policy?
Because we ship directly from our global manufacturing hubs, we do not accept returns for buyer's remorse, change of mind, or accidental variant selection. Please review your cart carefully before checking out. -
What if my item arrives damaged, defective, or incorrect?
Your satisfaction is our priority. If an item arrives broken, defective, or is the wrong variant entirely, please contact us at alluriquemart@gmail.com within 7 days of delivery. - How do I claim a refund or replacement for a damaged item?
To process a replacement or a refund for a damaged item, we require clear photo or video proof of the defect along with your order number. Once verified, we will issue a replacement or store credit immediately. Please do not ship packages back to the address on the shipping label, as it does not go to a returns facility.