Refund and Returns Policy

Allurique Enterprise (Allurique Mart)
Last Updated: 26/3/2026

Overview

At Allurique, customer satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which items purchased from allurique.shop can be returned, exchanged, or refunded.

By making a purchase, you agree to the terms outlined below.

Return Eligibility

ou may request a return or exchange if:

  • The item received is defective, damaged, or incorrect
  • The request is made within 2 days of receiving the item
  • The item is unused, unworn, and in its original packaging with tags intact

Non-Returnable Items

The following items are not eligible for return or refund:

  • Print-on-demand or customized items (unless defective or incorrect)
  • Worn, washed, or used items
  • Items damaged due to misuse or improper handling by the customer
  • Clearance or final sale items (if applicable)

Return Process

To initiate a return:

  1. Contact us via email at alluriquemart@gmail.com within the eligible return period
  2. Provide:
    • Order number
    • Description of the issue
    • Clear photos of the item (if defective/damaged)
  3. Wait for return approval and instructions

Note: Returns sent without prior approval may not be accepted.

Shipping For Returns

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for lost or undelivered return packages

Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within [2–7 business days]

Note:

  • Shipping fees are non-refundable (unless the return is due to our error)
  • Processing times may vary depending on your bank or payment provider

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, contact us with your order details and ePrint-On-Demand Products

Due to the custom nature of print-on-demand items:

  • Returns and refunds are only accepted for defective or incorrect products
  • Customers are responsible for ensuring that all custom details (designs, text, sizes) are accurate before placing an ORDER CANCELLATION
  • Orders can only be canceled within 12–24 hours of placing the order
  • Orders already processed or in production (especially print-on-demand) cannot be canceled

Late Or Missing Refunds

If you have not received your refund:

  • First, check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at alluriquemart@gmail.com

Contact Us

For all return, refund, or exchange inquiries, contact:

Allurique Enterprise
Email: alluriquemart@gmail.com
Website: allurique.shop

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